Reviews for a Coin Shop in Littleton Co
03/x/2022
Continue getting a beak from this company afterwards everything was returned and account closed. Have contacted them several times and told each time it was taken intendance of.
Business organization Response
03/25/2022
Business Response /* (1000, 5, 2022/03/21) */ March 21, 2022 Better Business Bureau Attn: ******* ******** 48 Pleasant St. Concord, NH XXXXX Complaint Case #******** Consumer: ****** ***** Dear Ms. ********, Thank you for contacting us and giving us an opportunity to respond to Mr. ******* complaint. We were unable to reach him by phone and have sent him an electronic mail. On June 10, 2021, Mr. ***** responded to one of our special advertisements for the XXXX-XXXX National Parks Quarters Sets. As promised, we included a trial selection from our U.S. Dollar Society service, introducing him to the hobby of money collecting and the many services that nosotros provide. Later on purchasing the trial choice, we shipped his second monthly selection (invoice ********) in July, 2021. We received his payment on July 30, 2021. His third monthly selection (invoice ********) was shipped on Baronial vi, 2021 and his 4th monthly selection (invoice ********) was shipped on September 1, 2021. On September 3, 2021, Mr. ***** emailed usa requesting to cancel the U.Southward. Dollar Club service. We promptly honored his asking, and noted his business relationship to not send whatsoever farther selections. As we had withal to receive payment or the items in return, invoices ******** and ******** were still outstanding. Between September and November, we sent several letters reminding him of the outstanding invoices and encouraged him to contact u.s.. Mr. ***** emailed united states of america again on November 26, 2021, requesting to abolish the service. Nosotros confirmed that we had honored his asking back in September. On November 29, 2021, Mr. ***** contacted us to pay for both outstanding invoices using his credit bill of fare. We were able to process his payment of $219.95 for invoice ********, but were unable to process his payment of $246.45 for invoice ********. We mailed a letter notifying him of the declined payment and requested that he contact us to resolve the payment issue. Since that fourth dimension, nosotros have not received whatsoever contact from Mr. ***** and his account still has an outstanding rest of $246.45. In our e-mail we explained that we were unable to process his payment of $246.45 for invoice ********, and that the balance remains outstanding. We apologized for the frustration acquired, and encouraged him to contact u.s. so we can resolve this concern. For 75 years, nosotros have worked hard to deliver value, quality, selection and service to coin collectors in every state. Nosotros value our reputation in the industry, and our ideals and honesty are unsurpassed. We are truly disappointed when we take an unhappy customer. Please practice non hesitate to contact me if I can be of any further assistance. Sincerely, ****** B****** Managing director of Customer Service To: '********************' From: ********@littletoncoin.com Field of study: Response to a Better Business Agency Complaint Date: Mon 3/21/XXXX X:Xx PM Dear Mr. *****, I am contacting you in response to a Better Business Bureau complaint. We sincerely apologize for the frustration regarding invoice ********, which was sent as your fourth monthly pick from our U.Southward. Dollar program totaling $246.45. On November 29, 2021, you contacted us to pay for invoices ******** and ********. We were able to process your payment of $219.95 for invoice ********, merely were unable to process your payment of $246.45 for invoice ********. This balance remains outstanding. Please contact me at your earliest convenience, so I tin assist y'all in resolving this concern. You can reach me direct at 1-***-***-**** (ext. ****). I am available Monday through Friday, nine:00 AM to 5:thirty PM Eastern Fourth dimension. Sincerely, Tyrel F****** Manager of Customer Experience www.littletoncoin.com Consumer Response /* (2000, 7, 2022/03/23) */ (The consumer indicated he/she Accustomed the response from the business.)
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Source: https://www.bbb.org/us/nh/littleton/profile/coin-dealers/littleton-coin-company-inc-0051-5001902/complaints
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